Card less EMI for Smartphone Purchase

The Cardless EMI Campaign has been developed with a customer-first approach—simple, seamless, and inclusive. It aims to break down financial barriers, connect communities, enhance digital literacy, and empower individuals across the country.

All Grameenphone customers will enjoy the following benefits 

Minimum 15% Down Payment!

Pay the rest in easy monthly installments over up to 9 months

Loan and EMI are managed by our partner PalmPay

Grameenphone bears no financial liability

The phone is secured with a PalmPay locking app until fully paid

Loan Requirement: 

Applicants must be between 19 and 54 years old

The applicant's current residence must be within the same area as the store

Only one loan can be active at a time within the same household

Just follow these 3 steps to apply

• BO/ Salesperson will guide and help you to apply
• Submit the required documents and wait for the review
• Once your documents are approved, pay the down payment along with correlative charges and get your phone right away

Available Smartphone Models: Currently this EMI offer is available for the selected brands and models. Gradually we shall include more brands and models.

Customer Offers: 

MyGP Exclusive bundle offers upon purchasing the selected Smartphones from iSmartU authorized stores and selected GPCs.

5GB Free for 7 days (Only Once)

10GB for 7 days at 99BDT (Daily once for 6 months)

40GB for 30 days at 298BDT (Daily once for 6 months)

How & Where can a customer avail the service

Customer visit retailer & chose handset from 5000 retail store and selected GPCs

Submit necessary papers and apply loan

Pay the downpayment & take the phone

Retailers install the app before customers leave retail store 

Customers pay the EMI through any MFS/selected banks

EMI Service & Promotion FAQs

Q1. Why should I choose a 15% down payment when my actual down payment will be less than that amount? 

A1: Because the government requires the loan amount to be a round number, the actual down payment amount will be adjusted appropriately according to the down payment ratio.

Q2. How many months can I pay in installments?

A2: You can choose installment plans of up to 9 months (4 Months, 6 Months & 9 Months) 

Q3. Why was my last term repayment so low?

A3: Because you paid a certain amount of guaranteed deposit in the on-site payment, you can pay less after deducting that amount from the last repayment.

Q4. What happens if I don't repay myself on time

A4: Your phone will be suspended. 

Q5. Why do the installment-marked words appear on my phone?

A5: Your phone lacks a sim card and if you insert the sim card, it will disappear.

Q6. Why is the smartphone price higher when purchased through EMI?

A6: If a customer chooses to purchase a phone under the EMI facility, the applicable EMI charges will be applied. This price includes the technical service fee charged by PalmPay, which covers technical support services provided through the PalmPay app.    

In addition, the financial service fees/charges imposed by the financing institutional partner such as insurance fees, membership fees, and service fees are also included in the total payment of the smartphone purchased through the EMI facility.

Repayment Online Process: 

Step1: When customers buy phones on installment from GPC or Partner’s store. Please scan the QR code and download the PalmPay APP. This app is used for EMI payment and EMI monthly installment. 

Step2: Create an account with your GP phone number and log in

Step3: Confirm your monthly payment amount

Step4: Ensure on time monthly payment Customer can pay installment through their bKash, Nagad or bank account.

Smartphone Locking Policy:

If any customer fails to pay the installment, the following will be applicable

A watermark indicating “Installment Payment Due” will appear on the screen as a reminder.

On the 1st day past the due date, the device will be automatically locked.

On the 3rd day past the due date, all outgoing calls will be barred. Additionally, communication through third-party applications (e.g., WhatsApp, Messenger, etc.) will be restricted.

Starting from the 20th day past the due date, the user will no longer be able to make or receive any calls.

Unlock Process: 

Customer must pay due installment through their bKash, Nagad or bank account. 

To unlock it will take 48 to 72 hours

Installment process/ EMI/Smartphone related to other T&C:

• Chetona, the financial institutional partner of PalmPay, can change or, amend the Installment / EMI facility with the associated terms & conditions that will be displayed through the PalmPay app.

For Customer Support, please call the following numbers

• 01335108832
• 01335108831

• During the EMI facility, if the smartphone gets lost or out of order, PalmPay will provide guidance on the next steps.
• Grameenphone Ltd. & GPC agents are not responsible for any phone lock due payment failure by the customer
• Grameenphone Ltd. & GPC agents are not responsible for failure of a customer to make the payment on time.
• iSmartU’s authorized Partner CarlCare is responsible for providing agreement. 
• For Smartphone DOA/DAP please contact iSmartU’s authorized after sales centers.
• Grameenphone Ltd. & GPC agents are not responsible for failure of a customer to make the payment on time
• iSmartU’s authorized Partner CalCare is responsible for providing agreement. 
• For Smartphone DOA/DAP please contact iSmartU’s authorized after sales centers